Shipping Policies
🇨🇦 Shipping to Canada
Shipping to Canada is currently available. However, Canadian customers should be aware that orders may be subject to import taxes and Canada Post handling fees when they arrive. These charges are collected in Canada and are separate from the product and shipping costs paid to Plum Island Transfers. We want to make these potential charges as clear as possible so there are no surprises when your package arrives.
Why are there additional fees?
Plum Island Transfers are classified under Canadian tariff code 4908.10.00 — vitrifiable transfers (decalcomanias). The customs duty rate for this classification is currently 0%, so there is no regular customs duty on the transfers themselves. Canada does, however, have a very low tax-free threshold for merchandise arriving by international mail.
Orders valued at CAD$20 or less:
Generally exempt from import taxes and the Canada Post handling fee.
Orders valued over CAD$20:
The CAD$20 exemption no longer applies, and the shipment may be charged the applicable Canadian GST, HST and/or provincial sales tax on the value of the order. In addition, when Canada Post collects tax or duty on an international shipment, it currently adds a CAD$9.95 handling fee. Because CAD$20 is only about US$14, most regular Plum Island Transfers orders will exceed Canada's tax-free mail threshold.
What could this add to your order?
The total amount depends on the province where you live and the exchange rate at the time your package is processed. As a general example, using an exchange rate of approximately US$1 = CAD$1.43, the additional amount collected upon delivery could look something like this:
These amounts are in addition to the product and shipping charges already paid to Plum Island Transfers.
The Canada Post handling fee can make the added cost especially noticeable on smaller orders. Even when the tax itself is only a few dollars, the additional CAD$9.95 handling fee can bring the amount due at pickup to $15, $20, $25 or more. Actual charges may vary depending on the exchange rate, order value, destination province, and the assessment made by Canadian customs.
Plum Island Transfers does not receive any portion of these fees and has no control over whether or how they are assessed.
Customer Responsibility
By placing an order for delivery to Canada, the customer accepts responsibility for any import taxes, handling fees, brokerage fees, or other charges assessed after the package enters Canada. If a package is refused or left unclaimed because of these charges, any refund will depend on whether the package is returned to Plum Island Transfers and the condition in which it is received. Original shipping charges and any return fees are non-refundable.
We truly appreciate our Canadian customers and are happy to offer shipping to Canada. We simply ask that you keep these possible additional charges in mind before placing your order. Thank you!
Domestic:
For Ground Advantage™, please allow approximately 3-7 business days to arrive from the ship date and at least one day for the tracking to be updated with the first scan after the order ships. However, the United States Post Office (USPS) processing facilities are experiencing significant delays periodically and Plum Island Transfers has no control over shipping times once your package leaves our shop.
International:
For International First-Class Mail®, please allow an estimated 6-18 business days to arrive from the ship date. International shipping varies in time depending on exact location. Please note, this does not include any delays experienced at customs.
Plum Island Transfers is not responsible for customs, taxes or duties set by your country. If buyers are unaware of and would like to know what these additional fees will be, many places online can provide estimates. Items shipped internationally that are refused or rejected by the buyer, will not be returned at our expense. Any additional shipping fees that are accrued as a result of refusal or having been redirected by the customer, will be deducted from any refund due.
Please be advised once a package leaves our shop, we have no control over the delivery time. All international delivery times are subject to delays due to customs and the speed, organization, and reliability of the destination country’s delivery services. Please track international packages with the tracking number provided when your package is shipped. We can view only the same information visible to our customers.
Please be advised that any package held by government officials at customs for any reason can and possibly will delay shipping. Customs agents supersede the permissions of all carriers and have the right at any time to detain, destroy, or return a package. If this occurs, refunds cannot be issued. Please be aware of the items being ordered for delivery and what is prohibited for delivery within your country.
