Shipping Policies

🇨🇦 Shipping to Canada — Temporarily Suspended

At this time, shipping to Canada is temporarily suspended due to unpredictable customs, import, tax, brokerage, and handling fees that may be charged when U.S. shipments enter Canada.

These charges are assessed by Canadian customs, Canada Post, or the delivery carrier and are outside of our control. Because the amount can vary significantly from one shipment to another, we are currently unable to offer Canadian shipping with confidence that customers will not face unexpected costs upon delivery.

We truly value our Canadian customers and regret having to make this decision. We hope to resume shipping to Canada once the situation becomes more predictable and we can provide a better experience for our customers.

When Canadian shipping resumes, please note that any import duties, taxes, tariffs, brokerage fees, or other charges assessed upon delivery will be the responsibility of the customer.

If a package is refused, abandoned, or not accepted because of these fees, the carrier may dispose of the shipment rather than return it to us. For that reason, refused or abandoned orders will not be eligible for a refund, including the original shipping cost.

Domestic:

For Ground Advantage™, please allow approximately 3-7 business days to arrive from the ship date and at least one day for the tracking to be updated with the first scan after the order ships. However, the United States Post Office (USPS) processing facilities are experiencing significant delays periodically and Plum Island Transfers has no control over shipping times once your package leaves our shop.

International:

For International First-Class Mail®, please allow an estimated 6-18 business days to arrive from the ship date. International shipping varies in time depending on exact location. Please note, this does not include any delays experienced at customs.

Plum Island Transfers is not responsible for customs, taxes or duties set by your country. If buyers are unaware of and would like to know what these additional fees will be, many places online can provide estimates. Items shipped internationally that are refused or rejected by the buyer, will not be returned at our expense. Any additional shipping fees that are accrued as a result of refusal or having been redirected by the customer, will be deducted from any refund due.

Please be advised once a package leaves our shop, we have no control over the delivery time. All international delivery times are subject to delays due to customs and the speed, organization, and reliability of the destination country’s delivery services. Please track international packages with the tracking number provided when your package is shipped. We can view only the same information visible to our customers.

Please be advised that any package held by government officials at customs for any reason can and possibly will delay shipping. Customs agents supersede the permissions of all carriers and have the right at any time to detain, destroy, or return a package. If this occurs, refunds cannot be issued. Please be aware of the items being ordered for delivery and what is prohibited for delivery within your country.